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• Boarding takes place at the Air Liaison terminal in most airports;
• In Québec City: 607 6e Avenue, Québec City Airport;
• In Montréal St-Hubert: 6505 Eugène-Héroux Street, Saint-Hubert, QC J3Y 0T7

• Passengers must present themselves 45 minutes prior to departure for check-in;
• Valid identification is required for check-in;
• A child under the age of 2 (with proof of birth) who does not occupy a seat may travel free of charge when accompanied by a passenger.

• Fares and schedules are subject to change without prior notice.
• The ENERGY fare is available for bookings made less than 48 hours prior to departure. It is refundable and changeable without fees up to 24 hours before departure, including name changes. Within 24 hours prior to departure, the ticket remains changeable or refundable subject to a fee of $75 + taxes, as well as any applicable fare difference. In the event of cancellation, the refund is issued to the credit card.
• The ENCORE fare is available for bookings made more than 48 hours prior to departure, subject to availability. It is changeable, including name changes, subject to a fee of $75 + taxes, as well as any applicable fare difference. In the event of cancellation, the ticket is non-refundable but may be reused as a travel credit, subject to a fee of $75 + taxes. No changes or cancellations are permitted within 4 hours prior to the flight.
• The BRAVO fare is available for bookings made more than 7 days prior to departure, subject to availability. It is changeable subject to a fee of $125 + taxes. In the event of cancellation, the ticket is non-refundable and non-creditable. No changes are permitted within 48 hours prior to the flight.
• The ADVENTURE fare is available on up to 45% of seats on all flights, subject to availability. It is changeable subject to a fee of $125 + taxes, as well as any applicable fare difference, up to 4 hours prior to the flight. No cancellations are permitted.
• The ECONO fare is available on the first booking on all flights, subject to availability. No changes or cancellations are permitted.
• If a passenger fails to present themselves for boarding without prior notice, their ticket is cancelled for all outbound and return flight segments. The ticket is neither refundable nor reusable.

• Any individual piece of baggage weighing more than 60 pounds may be refused for boarding at the discretion of the on-site check-in agent.
• Passengers are asked to distribute the weight of their baggage to avoid the risk of injury to our employees.
• No dangerous goods are permitted on board our aircraft;
• Please contact us regarding service animals;
• As well as for non-standard items such as bicycles, skis, and other equipment.

• Any damage to or loss of baggage must be reported within 6 hours of the time the baggage should have been (or was) delivered.
• The carrier’s liability is limited to the actual value of the loss incurred (not exceeding $100 per passenger).
• The transport of items with a value exceeding $100 must be declared at check-in.

• The carrier must be notified at all times of the presence of a firearm on board.
• Firearms must not be loaded and must be stored individually in an appropriate transport case;
• Ammunition must be transported separately and must not exceed 5 kg;
• Firearms requiring restricted or prohibited authorization require the appropriate form.

Air Liaison’s privacy policy: responsible use of personal information.

Air Liaison recognizes the importance of protecting privacy and supports the Personal Information Protection and Electronic Documents Act.

A designated privacy officer ensures the protection and responsible use of personal information.

Personal information is required for ticket issuance, transaction processing, and communication with the customer.

The unaccompanied minor service is not offered to children under the age of 12.

The service is mandatory for children aged 12 to 17 traveling alone.

No animals are permitted on board the aircraft.